Technical Support Analyst

Our growing software company is seeking a Technical Support Analyst to join our team. 

Outline of job duties:

  1. Works directly with customers to provide services and help resolve computing problems.
  2. Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
  3. Provides technical leadership and training for lower level technical support analysts.
  4. Receives requests for computer technical assistance and problem resolution from company employees.
  5. Collects detailed information to categorize request in order to determine method of resolution.
  6. Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
  7. Performs level I system administration functions.

Education/Credentials/Experience:

  1. Thorough knowledge of desktop and business/technical support systems.
  2. Three years of experience in computer technology or computer services.
  3. Degree from University or College.

Key Competencies:

  1. Technical Capacity.
  2. Leadership.
  3. Collaboration Skills.
  4. Customer/Client Focus.
  5. Problem Solving/Analysis.
  6. Time Management.

Schedule:

  • Monday – Friday (8 am – 5 pm)

Benefits:

  • Optional - Medical, Dental, Vision, Life, Flexible Spending, Gym Reimbursement
  • Included – Paid time off including holidays and vacation/sick time

Compensation:

  • Depends on experience

Flycast Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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