Greg Gielda is back by popular demand with his "A Fool With A Tool Is Still A Fool" series! This series highlights ITIL processes as well as the importance of training the people that will be using the tool to reduce human errors and get the most out of your software investment.
Join us for the first webinar, Problem Management, where Greg Gielda will explain the importance in having processes in place that prevent identical, new, and recurring problems and incidents from happening. There are also systems that need to be in place to minimize the impact of when a mistake has already occurred and cannot be undone or reverted in any way.
Register today for Part One out of a four part series and find out why this is a fan favorite!