In order to sustain high levels of business performance, organizations need to offer competitive products and services that customers will value, buy and use. Adapting quickly to changes in the economic climate and in the marketplace is of real importance. All services offered should enable business transformation and growth.
ITIL Service Management supports this transformation through the use of the Service Lifecycle, which is split into 5 distinct lifecycle stages.
Join us for this week's webinar where our own Chuck Spencer will discuss and explain the service lifecycle approach, and give an in-depth look at the ITIL approach, highlighting key terms, concepts, and overall processes.