Classifying incidents and service requests is a struggle for many organizations. Determining service categories can be a daunting task and, if done poorly, can lead to inefficiencies in routing tickets and reporting on incident and service request trends.

In this webinar, ITIL Guru Chuck Spencer will discuss a simplified approach that will help your organization understand service categorization and create a usable list of Incident and Service categories.

  
What

Service Categorization Simplified

When May 31 2018 2:00 PM - 2:45 PM (EDT)
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