Are you providing the right answers for new employees? IT onboarding can quickly become complicated and drive up your service desk calls --- and in most organizations, self-service is not working efficiently. Delivering knowledge that guides employees through the process of getting the resources and answers they need to be a productive member of the team can be achieved with modern self-help solutions.
Join this live webinar and demo on IT onboarding process improvements with customer-facing knowledge and AI. In the webinar, you will learn why traditional knowledge and self-service is not working and how EasyVista’s Self Help solution can simplify and optimize employee onboarding that helps reduce service desk calls by up to 30%,
- Delivering guided self-service to help new employees find the answers and resources they need to be productive
- How to easily create knowledge flows that automates knowledge access, contextual interactions, and actions with other systems
- Integrating with ITSM to automate catalog requests and submit support requests
- Leveraging chatbots and AI to provide interactive access from anywhere