Flycast Partners
 
 

Historically, IT operations management (ITOM) teams have been focused on system health and uptime, while separately, IT service management (ITSM) teams manage and remediate end-user issues. The silos between these two functions have spurned challenges that can be overcome with improved integration, collaboration, and transparency across practices. ITSM and ITOM teams are working toward the same goal of uptime, accessibility, and improved customer experience. So why can’t they integrate better for delivering on these objectives?

In this webinar, we’ll explore:

  • The cause and business impact of silo'ed ITSM and ITOM practices
  • The benefits of improving integration, collaboration, and transparency across practices
  • Ways for you to exploit the inefficiencies and key metrics you can present the business in advocating for a better solution
  • And, we’ll introduce the solution of platform thinking, where silos are broken down between IT practices, and technology is operated and managed as a unified front with an open framework of adaptability.

Join us on June 20th at 2PM EST to learn how to present a better solution for improving IT efficiencies, delivering improved customer experience, and enabling innovation throughout your organization, by bringing ITSM and ITOM practices together. 

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What ITSM and ITOM Coming Together
When Jun 20 2019 2:00 PM - 2:45 PM (EDT)
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